Thank you for shopping with SL3D RC! If you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange guidelines below.
1. Return and exchange window
All returns and exchanges must be started and shipped back to us within 30 days of your original delivery date. Items sent back after the 30-day window are not eligible for a refund or exchange.
2. Eligibility and required information
To be eligible for any return, refund, or exchange, you must provide your valid order number as proof of purchase. We cannot process requests without a verified order number.
3. Item condition
All products must be in unused, unworn, and unwashed condition. Items must be returned in their original packaging with all tags still attached.
Bonus items and promotional extras: everything included in the original sale must be included in your return package. This includes any free promotional extras, stickers, gifts, or accessory pieces bundled with your purchase.
4. Return shipping and costs
Return shipping is the customer’s responsibility. We do not provide prepaid return labels or cover shipping fees. We highly recommend a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Original shipping: shipping charges paid at checkout are non-refundable.
5. Inspection and refund process
- Inspection: once your return arrives, it goes through a physical inspection to verify the product has not been used.
- Approval: refunds are issued only after the item passes inspection, back to your original payment method.
- Rejection: items that show signs of use or wear, or are missing included promotional extras such as stickers, will be rejected and do not qualify for a refund.
6. Size exchanges
Not sure which size you need? Run your tire through the Squid’nsert Finder first. If you still need to exchange for a different size:
- Price differences: if the size you are exchanging for costs more than your original item, the difference is due before the exchange ships.
- Exchange shipping: the customer covers the standard shipping cost to mail the exchanged product out.
7. Custom and made-to-order inserts
Custom orders and made-to-order sizes are printed specifically for your request. Please double-check your tire, wheel, and insert ID before ordering. Contact us before returning a custom item.
8. How to start a return or exchange
Email squidinserts@gmail.com with your order number and the details of the item you wish to return or exchange.